Q: Do you deliver every image you shoot?
No, and you don't want us to. For a typical 8 hour wedding, we usually end up in the neighborhood of roughly 3400+ images. We carefully inspect each one and remove all the similar shots, the duplicates, closed eyes, strange expressions, blurry, someone stepping infront of the camera, and test shots. Out of the images that are left, we pick the very best images to edit and deliver.
Q: How many images will I get from the engagement session?
For a two hour engagement shoot we typically deliver between 80-100 images.
Q: How many images will I get from the wedding?
For an 8 hour wedding we deliver between 60-80 images per hour. That works out to between 480 and 640 images.
Q: Do you retouch all the images delivered?
Yes. Every image delivered receives our basic retouch; including white balance, color correction, cropping, tone mapping, and minor blemish removal.
Q: Do you do advanced photoshopping of images?
Yes. We can preform advance photoshopping of select images at a clients request. Advanced photoshop work is charged at $50/hr. We will inform you of how many hours and collect payment prior to starting the work.
Q: How large can we print our pictures?
Our full resolution delivered images print well up to 30x40. If you need to go larger, please let us know so we may prepare the image for larger prints.
Q: What rights do I have to the pictures?
We release all rights to the photographs for your personal use. You may display and reprint anywhere you wish.
Q: Do you shoot in JPEG or RAW?
We shoot all our images in RAW. That way were able to allow for white balance, color correction, tone mapping, etc. without the limitations of JPEG.
Q: Do you need a shot list?
Although we can pretty much anticipate how the day will flow, it is helpful to have a list of all the family portraits you would like captured during the day. It is also helpful to designate one of your wedding party as a go between. That way they're able to call over uncle Joe and let us know we're good to go and let you enjoy your day.
Q: How many hours do we need you for our wedding?
For a typical wedding, between 8 and 9 hours is recommended. This will give us an opportunity to cover all the details of the day, from the getting ready photos all the way to the exit. It is also helpful if there are separate locations throughout the day.
Q: What happens if we go over the contracted amount of time?
30 min prior to finishing, we will ask you if you need us to stay extra. If you decide you need us to stay, we will charge the agreed upon contracted hourly rate.
Q: When can we expect to see the photos from our engagement session? From our Wedding?
We like to deliver the photos as soon as possible, but realistically it takes between 3-4 weeks to properly cull and edit all the photos from the day. We do our best to send you samples of our work during that time and will inform you of when your images are posted to your gallery.
Q: How long does it take to receive my prints?
Prints are typically delivered two weeks after the order is placed.
Q: How long does it take to make my album?
Albums are delivered directly to you in about two weeks after you approve the final edit.
Q: How many pages and images are included in the album?
Our Signature album holds of maximum of 25 spreads (50 pages) due to the thickness of each page. We recommend between 80 and 100 images for a clean and timeless look.
Q: How do I get started on the wedding album?
Simply let us know the options you would like included with the album. We will make a special gallery for you so you may choose the photos included, or you can leave the choice to us. A $100 deposit is required to start the design process. Once you have approved the final edit, we will collect the balance and place your order.
Q: How do I choose the images I want to print?
From your gallery, simply add the images to your cart and choose what size and paper you would like. Once you have made all your choices, simply checkout through the shopping cart
Q: Do you provide framing service?
Yes, you are able to place an order for framed prints directly from your gallery.
Q: What if I lose my image downloads?
We guarantee that we will host your images on your gallery for a minimum of three months after your event. Most galleries stay online for much longer. If your gallery is no longer hosted, we will be able to retrieve your images from our backups for a fee.
Q: Do you backup our images?
Yes. All images are saved to two cards the moment the shutter is clicked. Once we arrive home, the are backed up to two separate hard drives and also an online service. We have never lost an image and we never plan to.
Q: Do you have liability insurance?
Yes. We are insured through Howard Burkholz, Allstate Business Insurance.
Q: How do I book you?
Once you contact us, we will forward you our prices. We will then schedule a meeting to go over details and our contract. Once the contract is approved and signed, we collect a 50% deposit and the date is yours. The remaining balance is due no later than 1 week before the event date. If the balance is not paid within 1 week before the event, a 20% penalty will be added to the balance. If not paid by the event date, we will assume the event canceled and your deposit will be forfeited.
Q: Do you take payments?
We require a 50% deposit to hold your date. If that requires payments, we will not hold the date until the 50% is reached. The same applies for the balance. You may make payments up until 1 week before the event as long as the total balance is paid at that time.
Q: Is there an extra charge if I pay with a credit card?
No. The price is the same regardless of how you decide to pay. We accept credit card payments directly on our site through PayPal.
Q: If we cancel the wedding, will we receive our our deposit back?
Unfortunately no. The deposit is to hold your date, and we will turn away anyone else requesting that date.
Q: If we change our wedding to a different date, will we be able to use our deposit towards the other date?
If we are able to accommodate the new date without issue, that shouldn't be a problem. If not, we will inform you that we cannot and your deposit will be forfeited.
Q: Will I be charged tax?
Tax is only charged to local residents on products sold; albums, prints, etc. All sales tax is included in the total price.
Q: Can I share my photos on Facebook, Instagram, Twitter, etc.?
Yes. We release full rights to the images for your personal use. All we ask is that you credit us as the photographers.
Q: How far should I book in advance?
Far enough that your date is still available!
Q: I have a question that isn't listed here...
Please contact us and we'd be happy to answer it for you!!